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About faqs

Here you can find information regarding technical issues. For us, the satisfaction of our customers is very important, that’s why we put at your disposal a section of Frequently Asked Questions, our contact form, social networks and WhatsApp.


Here information about shipments.

Orders and payment

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If you have any problem to place your order or to navigate through our website, try to delete cookies and restart your browser. If the problems persist, please contact us by sending an email through our contact form and we will try to solve it as soon as possible.

The accepted payment methods are:

– PayPal, an international payment operator with which you can pay with your usual card.

– Credit card If at the time of making the payment you experience any difficulty or error, you should follow the steps detailed below.

If the problems continue, contact us by sending an email through our contact form.
– Delete the cookies, restart your browser and try to make the purchase again.

– Use an alternative credit card.

– Use an alternative payment method.Purchases at Sugar Pharmacy are completely safe since we never have access to your bank details.

Returns & Exchanges

Here information about refunds and returns.

Suscríbete a ofertas y descuentos especiales